Can Claude help with Shopify support tickets in Gorgias?

Yes. Because Gorgias shows order details next to each ticket, Claude can draft replies that reference the actual order, ready for an agent to send.

Will Claude replace Gorgias's own automation?

No. Gorgias has its own automation features. Claude is most useful for analysing ticket trends and drafting thoughtful replies to the trickier questions.

Is it safe to connect Gorgias to Claude?

Yes, when it's set up properly. Helm agrees with you what Claude can see and do, uses the narrowest permissions Gorgias allows, and keeps everything under your own accounts.

Does this work with ChatGPT or Microsoft Copilot?

Often, yes. Most modern connections use MCP, an open standard that ChatGPT and Copilot Studio also support. We'll confirm what's possible for Gorgias on the call.

Can Claude connect to Gorgias?

Yes. Gorgias doesn't have an official Claude connector yet, but Helm connects it for you, securely and with only the access you approve.

What is Gorgias?

Gorgias is a customer support helpdesk built for ecommerce stores, especially on Shopify, combining email, chat and social messages with order details in each ticket.

Visit Gorgias

What Claude can do with Gorgias

Read or update, depending on your setup

Summarise recurring reasons customers are contacting support
Find tickets about delivery delays, refunds or a specific product
Draft replies that reference the customer's order
Spot frustrated customers who need a faster response
Suggest macro and rule improvements for review

Who uses it

Ecommerce support agents
Get a summary of a customer's issue and order history with a draft reply ready to check.
Store owners
Find out what's causing the most support tickets and fix the root cause.

What your team can ask Claude

“Analyse this month's tickets about late deliveries and summarise the main causes.”
“Find tickets asking whether prices include GST and summarise what customers are confused about.”
“Which customers have contacted us three or more times this week?”
“Draft a reply to this ticket using the customer's order details. Don't send it.”
“Review our macros and suggest which ones are out of date.”

How it connects

There's no official Claude connector for Gorgias yet. Helm connects it using the method that suits your setup, whether that's a secure custom connector we build and host, or an AI agent that works inside Gorgias with your team's approval. We'll recommend the right one on a 30-minute call.

Looking after your Gorgias data

Gorgias tickets include customer names, addresses and order details, so Helm keeps Claude's access to the tickets and fields support staff need and leaves payment information out.

Only the access you approve.
Everything stays in your own accounts.
On Claude's business plans, your data isn't used to train AI models.

Want to learn how to connect Gorgias?

Book a 30-minute intro call and we'll show you how Claude can work with Gorgias in your business.

Book an intro call

Questions about Claude and Gorgias

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Helm acknowledges the Awabakal and Worimi peoples as the traditional custodians of the land and waters of Newcastle, where we live and work. We recognise their continuing connection to land, waters and community, and a relationship with this place that spans tens of thousands of years.

We pay our respects to Elders past, present and emerging, and extend that respect to Aboriginal and Torres Strait Islander peoples here today.